Shipping & Returns Policy

Welcome to Smart Commerce Pros. We aim to provide a seamless shopping experience with reliable delivery and a transparent return process.

1. Shipping Policy

Delivery Timeline

• Standard Delivery: Usually takes 3-5 business days nationwide.

• Grocery Essentials: For perishable items, we offer expedited shipping in selected cities to ensure freshness.

• Processing Time: All orders are processed within 24 hours of confirmation.

Shipping Charges

• Shipping costs are calculated at checkout based on the weight of the items and your delivery location.

• Free Shipping: We offer free standard shipping on orders above Rs. 20,000/- (Conditions apply).

Tracking Your Order

Once your order is shipped, you will receive a tracking ID via email/SMS. You can monitor your package through our integrated tracking system.

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2. Returns & Exchange Policy

We want you to be 100% satisfied with your purchase. If something isn’t right, here is how we can help:

Eligibility for Returns

• Items must be returned within 7 days of delivery.

• Products must be unused, unwashed, and in their original packaging with all tags/labels attached.

• Electronics/Gadgets: Must be returned with all accessories, manuals, and the original box.

Non-Returnable Items

• Perishable grocery items (unless damaged at the time of delivery).

• Personal care or hygiene products.

• Items on “Clearance Sale” or marked as “Non-Returnable.”

Damaged or Incorrect Items

If you receive a damaged or wrong product, please contact us within 24 hours of delivery at info@smartcommercepros.com with photos of the product. We will arrange a replacement or full refund immediately.

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3. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Will be processed via your original payment method or as store credit (your choice) within 5-7 business days.

• Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.

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4. Contact Us

For any questions regarding shipping or returns, feel free to reach out:

• Email: info@smartcommercepros.com